Privacy Policy
Last updated: 29 July 2026 · Kenya Data Protection Act 2019 compliant
Spans Ventures Limited ("SVL") respects your privacy and is committed to protecting your personal data. This policy explains what data we collect, how we use it, and the rights you have under the Kenya Data Protection Act 2019. Questions? Email us at info@spansventures.com.
Purpose of This Privacy Policy
Spans Ventures Limited takes data privacy seriously and is committed to safeguarding everyone who interacts with our website and services. This policy explains who we are, how we collect, use, store and share personal information obtained through our website and in the course of our business operations.
Our website and services are intended for business professionals and organisations. We do not knowingly collect personal information from children under the age of 18. Please read this policy carefully so that you are fully aware of how and why we use your information.
Who We Are
This privacy policy is issued on behalf of Spans Ventures Limited ("we", "us", "our" or "SVL"), a systems integrator incorporated in Kenya and headquartered in Nairobi. SVL is the data controller responsible for this website.
If you have any questions or concerns about this policy or our data processing activities, please contact us at info@spansventures.com.
Spans Ventures Limited
QBPL Building, off Baba Dogo Road, Ruaraka, Nairobi
P.O. Box 11931-00100, Nairobi, Kenya
info@spansventures.com+254 713 801 302
Information We Collect
a) Information you provide to us
We collect personal information when you actively engage with us, including: your name, email address, phone number and message when you submit our contact form; your name, email address and phone number when you request to download a brochure or company profile; and any information you share when you contact us directly by phone, email or WhatsApp.
b) Information collected automatically
When you visit our website, certain technical information is collected automatically by our hosting infrastructure, including IP addresses, pages visited, referring URLs, browser type and time spent on pages. This information does not identify you personally and is used solely to understand how the site is used and to improve performance.
c) Cookies
Our website uses minimal, functional cookies required for the site to operate correctly. We do not use third-party advertising cookies, tracking pixels or behavioural profiling tools. You can control cookie settings through your browser preferences.
How We Use Your Information
We use the personal information you provide for one or more of the following purposes:
- To respond to your enquiries, quote requests and support tickets
- To send you documents, brochures or product information you have requested
- To manage our business relationship with you or your organisation
- To send occasional service updates, newsletters or event invitations where you have consented
- To administer and improve our website and digital services
- To comply with our legal and regulatory obligations
- To protect the rights, safety and property of Spans Ventures Limited and our clients
Our Legal Basis for Processing
| Purpose | Legal Basis (DPA 2019, s.30) |
|---|---|
| Responding to enquiries and quote requests | Performance of a contract / pre-contractual steps |
| Sending requested documents and brochures | Consent (given at time of download) |
| Sending service communications and newsletters | Consent or Legitimate interests |
| Improving our website and services | Legitimate interests |
| Complying with legal and regulatory obligations | Legal obligation |
How We Share Your Information
We do not sell, rent or trade your personal information with any third party for marketing or commercial purposes. We share personal information only in the following limited circumstances:
— With our trusted technology service providers (Resend for transactional email delivery, Railway Corp for cloud hosting and database infrastructure) solely to operate our services, under data processing agreements that restrict their use of your data.
— With law enforcement, regulators or courts where required by Kenyan law or a valid court order, limited to the extent necessary to comply with such requirements.
— To protect the rights, property or safety of Spans Ventures Limited, our staff or our clients, including for fraud prevention purposes.
How Long We Keep Your Information
- Contact form enquiries — 3 years from last contact, or until you request deletion
- Download requests — 2 years
- Server and access logs — 90 days, then automatically purged
- Contractual and financial records — 7 years, as required by Kenyan tax and commercial law
We will delete or anonymise your personal information sooner if you request it and we have no overriding legal obligation to retain it.
Security
We apply appropriate technical, physical and organisational measures to protect your personal information against unauthorised access, disclosure, loss or destruction. These include encrypted HTTPS connections, restricted database access on a need-to-know basis, and access controls across our systems.
While we take data security seriously, no transmission over the internet can be guaranteed as completely secure. If you have concerns about sharing sensitive information online, please contact us by phone instead.
Third-Party Websites
Our website may contain links to third-party websites, client portals or partner pages. This privacy policy applies only to spansventures.com. We are not responsible for the privacy practices or content of any external website. We encourage you to read the privacy policy of any site you visit via a link from our pages.
Your Rights Under the Kenya Data Protection Act 2019
Under the Kenya Data Protection Act 2019, you have the following rights regarding your personal data:
Access
Request a copy of the personal data we hold about you and information about how we process it.
Rectification
Request correction of any inaccurate or incomplete personal data.
Erasure
Request deletion of your personal data where we no longer have a legal basis to retain it.
Objection
Object to processing based on legitimate interests where your rights override those interests.
Withdrawal of consent
Withdraw consent at any time where consent is the legal basis for processing.
Data portability
Receive your data in a structured, machine-readable format.
To exercise any of these rights, email info@spansventures.com with the subject line "Data Rights Request". We will respond within 21 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (ODPC) at www.odpc.go.ke.
Changes to This Policy
We may update this privacy policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. We will notify users of material changes by posting a notice on our website. Your continued use of our website after any change constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns or requests regarding this privacy policy or how we handle your personal data, please contact us:
Spans Ventures Limited
QBPL Building, off Baba Dogo Road, Ruaraka, Nairobi
P.O. Box 11931-00100, Nairobi, Kenya
info@spansventures.com+254 713 801 302